How to buy BTC using MoonPay

Reading: 3 min
Category: How to transact with bitcoin

Proton and MoonPay share a vision of making Bitcoin easily and securely accessible to everyone. MoonPay’s secure network lets you buy BTC using a variety of global payment methods and have it appear automatically in your Proton Wallet. Together, we’re making Bitcoin accessible and secure for everyone.

Proton is committed to providing you with multiple ways to buy BTC. If MoonPay isn’t available in your location, consider using our other on-ramp partners, Banxa or Ramp.

This article provides essential information to prepare you for buying BTC through MoonPay. For detailed instructions on how to initiate the BTC purchase process within your Proton Wallet, please refer to our dedicated guide.

Things you should know before buying BTC with MoonPay

Before sending you to MoonPay(new window), Proton Wallet will show you a disclaimer and give you the opportunity to review MoonPay’s Terms of Use(new window) and Privacy Policy.(new window)

While Proton partners with MoonPay to simplify BTC purchases, MoonPay handles the actual buying process. You must confirm reading the disclaimer to proceed with purchasing BTC. By using MoonPay, you acknowledge their terms and agree to their verification procedures.

Important notes:

Proton prioritizes your privacy. We only share essential and minimum details with MoonPay: your provided region, desired amount, preferred payment method and a Bitcoin address (where MoonPay sends the BTC you purchased).

MoonPay is a separate platform with its own verification procedures. You may be required to provide additional information or undergo verification checks at its discretion.

For questions about MoonPay’s services or verification process(new window), please contact MoonPay’s Support team(new window) directly.

Proton is not responsible for any transaction issues.

How to buy BTC on MoonPay

Once you’ve finalized your BTC purchase details within the Proton Wallet app(new window), the app will seamlessly direct you to MoonPay to complete the transaction. Follow these simple steps provided by MoonPay(new window) to finish your purchase.

Where can you buy BTC with MoonPay?

With MoonPay’s global network spanning over 160 countries, you can buy BTC no matter where you are with these supported currencies(new window).

If MoonPay doesn’t support your currency or region, you can explore our alternative on-ramp partners. Banxa and Ramp also offer services in a wide range of countries. Additionally, you can buy BTC on a cryptocurrency exchange and transfer it to your Proton Wallet.

What payment methods can you use with MoonPay?

MoonPay supports many popular payment methods, including credit cards, debit cards, bank transfers, and local payment methods.

For a complete list of supported payment methods and other details, check MoonPay’s Support page:

List of supported payment methods(new window)

What fees does MoonPay charge for buying BTC?

MoonPay attempts to keep its fees minimal, but nearly any BTC purchase will include some fees, such as network fees. How much you pay in fees also depends on your payment method.

For more details on the fees MoonPay’s charges, check its Support page:

List of MoonPay’s fees(new window)

What verification is required to buy BTC with MoonPay?

During the verification process for MoonPay, you might be asked to share:

Your full name
Address verification
Credit card or other payment method verification
Depending on various factors, including where you’re located and how much BTC you’re buying, you might need to share more identification information with MoonPay to complete your purchase.

You can find more details here:

What ID verification and documents are necessary for MoonPay(new window)

How to confirm your purchase

MoonPay will send you an email to help you track the status of your transaction.

For more details on your transactions, check MoonPay’s Support page:

Tracking your BTC transaction status with MoonPay(new window)

How to contact MoonPay’s Support team

If you run into issues purchasing BTC from MoonPay, you can check out their Support page(new window). You can also write to them to get help resolving any issues at [email protected](new window)